FAQs
What types of products do you offer?
At Luxusallee, we specialize in luxurious personalized items, including our signature 40oz Tumblers. Each product is designed to combine premium quality with customization options, allowing you to express your unique style while enjoying practicality and sophistication.
How can I customize my order?
Customization options vary by product. For our 40oz Tumblers, you can typically choose from various colors and designs. Detailed customization instructions are provided on the product pages. If you have specific requests, please contact our customer service for assistance.
What is your return policy?
When purchasing personalized gifts, it is essential to understand the unique nature of these products. Personalized items are tailored specifically to the recipient's preferences, which often includes custom engravings, monograms, or unique designs. Due to this customization, the return policy for personalized gifts differs from standard return policies.
In general, personalized gifts are considered non-returnable unless they arrive damaged or defective. According to industry standards, approximately 70% of retailers enforce a strict no-return policy on customized items. This is primarily because the personalization process makes it challenging to resell these products.
However, if a personalized gift is received in a defective condition or does not match the specifications provided at the time of order, customers are entitled to request a return or exchange. It is crucial to inspect the item upon receipt and report any issues within 14 days. This timeframe aligns with the European Union's cooling-off period, which allows consumers to cancel or return orders for any reason within a specified period.
How long does shipping take?
Order processing typically takes 1-2 business days. For domestic shipping, standard delivery usually takes 2-5 business days, while express shipping can take 1-2 business days. International shipping timelines generally range from 7-14 business days, depending on the destination and chosen service.
Do you offer international shipping?
Yes, we currently offer international shipping to various countries. Shipping charges for international orders are calculated at checkout based on the destination. Please note that international orders may incur customs duties and taxes, which are the responsibility of the customer.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to report any issues as soon as possible to ensure a satisfactory resolution.
Can I exchange an item?
The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the return process.
How can I contact customer service?
You can reach our customer service team via email at info@luxusallee.com or by phone at +49 6236 6940649. We are here to assist you with any questions or concerns you may have.